I am Dean Santoro and I am an MBA educated professional with 22+ years of project, program and portfolio management experience in environments of all sizes leading both business and technology implementations in the financial services, manufacturing, retail, biotechnology, insurance, telecommunications and professional services sectors. Over my career, I've held several industry certifications including MCSE (Microsoft Certified Systems Engineer), MCNE (Master Certified NetWare Engineer), CCA (Certified Citrix Administrator), CCNA (Cisco Certified Network Associate), CISSP (Certified Information Systems Security Professional), Six Sigma Green Belt and PMP (Project Management Professional). My strengths are building and optimizing organizations to improve overall business value. I have extensive experience at all levels of service delivery with customers, vendors and partners. I enjoy leading and mentoring high performance teams through building solid, mutually beneficial relationships. I have accomplished goals and objectives by focusing on customers and delivering ROI through numerous implementations of major strategic technology initiatives along the full spectrum of information services managing at the portfolio, program and project levels.